We are Underground LLC

Accepting new clients

5.0

(44)

|

Partner since December 2008

We are Underground LLC

Social links

Primary location

Celebration, United States

Languages

English

About

Business description

We are Underground has been developing themes for Shopify since its infancy in 2007. With 8 of the best selling themes in the Shopify theme store used by tens of thousands of merchants, we offer unmatched experience when it comes to Shopify.

Other services

Troubleshooting, Theme customization, Product and collection setup, Store build or redesign

Industries

Clothing and fashion, Health and beauty, Home and garden, Jewelry and accessories

Rating5.0(44)

Overall rating summary

Ratings based on  and 

  1. (43)
  2. (0)
  3. (1)
  4. (0)
  5. (0)

Reviews

5 Stripes Merch

Quality of work

5

Communication

5
Job was completed very quickly outlining what I needed to do...Thanks!

Hey Happy Dog

Quality of work

5

Communication

5
I'm using Underground's Fashionopolism and loving the theme, it's clean and beautifully designed. But I'm particularly loving the quality and care coming from the support team. They understand my layman's descriptions, they're patient when necessary, and clever but straightforward problem solvers. Definitely ⭐️⭐️⭐️⭐️⭐️ for service and support!

Service reviewed: Theme customization

Hyatt Buyhive

Quality of work

5

Communication

5
They are extremely responsive, consultative, and ultimately produce great results. Couldn't be happier with their business performance.

Service reviewed: Theme customization

Foliebutikken AS

Quality of work

5

Communication

5
Very professional, delivering extactly what we asked for in time. Replies fast and accurate. Comes highly recomendable.

Service reviewed: Theme customization

Sure-Fit Designs

Quality of work

5

Communication

5
I needed a couple of minor tweaks done to my Shopify theme and once the work began, the process went efficiently and smoothly.  After the initial change, I requested a couple of modifications and that was also done as requested and very quickly.  Thank you!

Service reviewed: Theme customization

Shopify merchant

Quality of work

5

Communication

5
Absolutely AMAZING! Thank you for all your help :)

Service reviewed: Theme customization

Shopify merchant

Quality of work

5

Communication

5
Excellent and prompt service from Richard Bainstow. Even though there is a seven hour time difference the service was right on time and the problem was fixed.

Service reviewed: Theme customization

Shopify merchant

Quality of work

5

Communication

5
Richard completed a theme modification request instantly. I am very satisfied with his work and his responsiveness.

Service reviewed: Theme customization

KIRAKIRA THINGS

Quality of work

5

Communication

5
I normally don't leave reviews; however, my experience was too good not to leave one. Working with Underground Media has been spectacular, I would even go as far as to say extraordinary! I could honestly say that I have a newfound love and support for them and am officially a fan and customer! Thanks for taking care of me! Richard, you're awesome! Five stars! :)

Service reviewed: Theme customization

Fortified Bicycle

Quality of work

5

Communication

5
Couldn't be happier with our new theme. It's bringing us better conversions and site engagement immediately. Richard was also incredible. He actually logged into our admin and helped us customize a small piece of code that wasn't optimal for us. These guys are top notch!

Service reviewed: Theme customization